General Conditions of Sale

Article 1 - Price

All our prices are quoted net of VAT at the start of our headquarters located in Belgium, B-1180 Uccle, rue du Kriekenput 11A, shipping fees not included.

Article 2 - Packing and shipping

Shipping charges include packaging, handling, freight and any taxes.

A particular care is brought to the parcel containing fragile products, nevertheless WishPro Benelux can not guarantee that the conditions of transport.

Orders are shipped within 48 hours after receipt of payment in full.

In the case of an order paid by bank transfer, the parcel will be shipped after the bank account WishPro Benelux has been credited with the corresponding amount.

Article 3 - Delivery

WishPro Benelux use of external service providers (bpost or FEDEX to make the delivery of his orders.

Delivery times are only given as indicative and are not binding.

A reasonable delay in delivery can in no case give rise to the cancellation of an order, an application for compensation or a penalty of any kind.

If circumstances make impossible the execution of the delivery - and in particular all cases of force majeure such as strike, lock-out, accident, bad weather, blockade, prohibition of import or export, cessation of production or delivery by the manufacturer, etc -, we expressly reserve the right to cancel the order, all without compensation.

WishPro Benelux is not required to prove the unpredictability of the circumstances constituting the force majeure.

Article 4 - Claims

In cases where the goods are damaged, incomplete, in the event of an error or any other defect or non-conformity, visible or invisible, the Client is obliged to refuse the goods or to accept them only with reservation in writing.

Any claim must be sent to us by fax, mail or email within eight (8) days of delivery of the goods. Past this time limit, the claim shall be taken into account and the products will be considered accepted without reserve.

Any complaint concerning our invoices must be brought to our attention within eight (8) calendar days of their receipt by fax, postal or electronic mail. Failing this, they will be considered as accepted without any reserve.

A claim may in no circumstances justify suspension of payment.

Article 5 - intellectual property Rights

WishPro Benelux and its suppliers are the sole proprietors of all intellectual property rights relating to the goods delivered as well as to trademarks, logos, and business name listed on their websites or in their documents and correspondence.

Contact details :


Street Kriekenput, 11A

1180 BRUSSELS - Belgium

Such : +32 (0)2/374.03.39

Fax : +32 (0)2/791.53.67

e-mail :